Rental Policies & Terms

Please review the following rental policies and terms before reserving equipment from Universal Rent It All. These guidelines cover deposits, damage protection, equipment care, fuel, delivery, rental periods, and late returns. If you have questions about any of our rental policies, please contact our team before your rental.

Refund Policy

Refunds are not given for any reason once a deposit has been made. Any amount paid in advance will be issued as a credit toward a future rental.

Damage Waiver & Equipment Responsibility

Physical damage insurance is available at a cost of 15% of the rental rate. Customers who choose not to pay for this coverage must request a rental damage waiver authorization form and have it completed and returned by their insurance company.

Physical damage insurance has a $1,000 deductible and does not cover customer misuse. Customers are responsible for inspecting rented equipment before leaving with it and should report any questionable damage to Universal Rent It All before taking the equipment.

Reasonable care is expected when using all rental equipment. Repairs for damage are charged at normal shop rates plus parts.

Cleaning & Fuel

Equipment must be returned clean to avoid additional charges. Rental rates do not include fuel. All equipment must be returned with a full tank. If equipment is returned without a full tank, a fuel charge will apply at twice the actual cost of the fuel, with a minimum charge of $10.

Delivery

Delivery is available for an additional charge of $4.00 per mile, with a minimum charge of $50.00 each way. Customers requesting equipment pickup must contact Universal Rent It All during normal business hours to stop rental charges and schedule the pickup.

Rates & Rental Periods

Rental prices are subject to change without notice. Quoted rates may not include sales tax and/or insurance.

A 24-hour rental includes up to 8 hours on the equipment meter. Rental periods and weekend rates are based on the return times listed below.

Return Times

All rentals are due back at 8:00 AM. A 24-hour rental expires at 8:00 AM the following morning.

Weekend rentals from Friday after 4:00 PM through Monday at 8:00 AM are charged at a two-day rate. Rentals beginning Saturday after 12:00 PM and returned by Monday at 8:00 AM are charged at a one-and-a-half-day rate.

Overtime Charges

Rentals returned after the scheduled return time may be subject to additional charges:

• Up to 1 hour past due: 1/4 of the 8-hour rental rate
• 1–2 hours past due: 1/2 of the 8-hour rental rate
• 2–3 hours past due: 3/4 of the 8-hour rental rate
• More than 4 hours past due: an additional full day rate

Questions About Our Rental Policies?

If you have questions about our rental policies or need clarification before reserving equipment, please contact Universal Rent It All. Our team is happy to help.